Communication Policy

In order to ensure efficient and effective handling of matters, the following communication guidelines apply:

1. Method of Communication

All substantive communication is to be conducted via email. Telephonic communication is limited and will be scheduled where necessary.

2. Response Times

Emails will be attended to within a reasonable timeframe, typically within 24–48 hours during business days.

3. Scope of Communication

Communication must be:

relevant to the matter
concise and structured

Repeated, excessive, or duplicative communication will not be responded to.

4. Urgent Matters

If a matter is genuinely urgent, this must be clearly indicated in the subject line of the email, with a brief explanation.

5. No Advice via Informal Channels

No legal advice will be provided via WhatsApp or informal messaging platforms.

6. Professional Conduct

All communication must remain respectful and appropriate. LLS Law reserves the right to disengage from communication that is abusive, excessive, or unproductive.

7. Strategic Approach

Matters are managed strategically. Not every issue requires immediate response or engagement, and communication will be guided accordingly.

By proceeding with consultation or instruction, you acknowledge and accept this communication policy.